Client Relationship Management - Bridging the Gap

Making the transition from technical expert to business advisor can be a daunting and difficult journey if you don’t have the right skills or attributes to bridge the gap. 

Positive working relationships aren’t just a productivity booster, they can also increase your job satisfaction. Being self-aware and adapting your style to suit the client and situation can be paramount in building and maintaining relationships. 

This course will support you with how to improve these skills and include topics such as: - 

• Effective communication with clients
• Delegation and feedback
• Preparing for and handling challenging conversations